Frequently Asked Questions
How long before I see results?
With consistent use of Lash Growth Serum and Brow Growth Serum, you should see results within 8-12 weeks. But this varies and some customers have seen results in as little as 2-4 weeks.
Is it safe to use Lash Growth Serum with make-up?
Yes, it is safe to use makeup while using Lash Growth Serum. Apply Lash Growth serum to clean eyes, before applying make-up and mascara.
Can I use Lash Growth Serum with Lash extensions?
Yes. Eyelash Growth serum is water-based and should not interfere with bond glue of extensions.
How long does shipping take?
Within Australia:
Standard shipping : 5-7 business days
Express Postage: 1 – 4 Business Days
NZ Delivery:
Standard Shipping: 8 – 12 Business Days
DHL Express shipping: 2 – 5 Business Days
International delivery
Standard Shipping: 10 – 30 Business Days
DHL Express International Shipping to the US and the UK: 2 – 5 Business Days
Where are your products sourced?
Vegan and Cruelty free?
Our products are 100% vegan friendly and have NOT been tested on animals.
Is there a money-back guarantee?
We are confident that you will love the results of our Lash Growth Serum, which is why we offer a full refund within 60 days of your purchase.
To qualify for our money-back guarantee, you must use the 2loveyou Lash Growth or Brow Growth Serum for 60 days, documenting your experience with before and after photos.
We provide a full refund, including standard shipping costs. To receive the refund, customers must return the product and cover the shipping cost back to our Sydney address.
The refund is limited to one per product. If you have purchased multiple units of the same item, please ensure any additional products are returned unused to qualify for a full refund.
This guarantee is available only to genuine customers who act in good faith and integrity. 2loveyou reserves the right to void the guarantee if we believe the customer has acted dishonestly or fraudulently. This policy applies only to customer orders made within three months of the purchase date.
REACTIONS: We do not provide a money-back guarantee for allergic reactions. As with any cosmetic product, some individuals may be sensitive or allergic to one or more ingredients. If you have sensitive skin, we recommend consulting your dermatologist before making a purchase.
How often do I use the serum?
Apply daily to the upper lid, just like you would with eyeliner, after your foundation and before any eye makeup. Let it dry before continuing with your makeup routine, or use it on a bare face. For best results, apply in the morning, and for an extra boost, use it at night as well for a month.
Are our serums safe to use?
Absolutely! However, some individuals may have unique sensitivities. Please review the ingredient list carefully if you have allergies. If you experience any reactions or discomfort around your eyes, discontinue use immediately, reach out to us, or consult a medical professional
Can you use serums with lash extensions
Absolutely! Indeed, all good lash extension professionals should be recommending the use of an organic serum on your lash extensions. It will strengthen your natural lashes, providing more support for your extensions and reduce loss of lashes when extensions are removed. It will also slow down the shedding cycle, boosting volume and fullness. 2loveyou serum is water-based and should not interfere with bond glue of extensions.
Can I use eyebrow growth serum on microbladed brows / eyelids?
Yes, 2loveyou serums are natural and safe to use on microbladed or tattooed brows and lids.
What is the lash lifecycle?
A complete lash cycle lasts about 12 weeks. As lashes fall out, they typically regrow in approximately 60 to 90 days.
How long should a bottle of 2loveyou serum last?
With application once per day, a 3ml bottle should last 3-6months.
Can you use while pregnant?
Our product is all-natural and safe, but we recommend consulting your OB to discuss the pros and cons.
Can lash serums change the colour of my eyes or skin?
Some lash serums with ingredients like prostaglandin and its derivatives can affect eye colour or skin discolouration. However, 2loveyou serums are clean and natural, so you shouldn’t encounter any issues.
I am allergic to eye lash extensions and eye lash glue is the serum safe for me to use
Yes, our serum is safe for you to use, but we recommend doing a patch test and waiting 24 hours before applying it fully. Adhesives used for eyelash extensions contain chemicals, and fake lashes can irritate the skin, potentially causing a double reaction. While some lashes may be made from real hair, others could be plastic. Our serum is toxin-free and safe, but please review the ingredient list if you have any concerns. If you’re still uncertain, it’s best to consult your doctor.
Are results permanent? What happens if I stop using the serum
To maintain results, you need to continue use at least 4 times per week. If you discontinue use, lashes will typically return to normal in around 60 to 90 days.
How is the product made?
2loveyou serum is laboratory made, using the highest quality ingredients.
Are your products tested on animals?
No
What is the expiry of serum bottles?
Expiry is 3 years for unopened bottles. Once opened, the product should be used within 6 months. To ensure the best results and safety, we recommend using the product before this date. If you have any questions about the shelf life or storage of your serum, feel free to contact us!
What should I do if I don’t receive my order?
If you haven’t received your order, please check your tracking information for updates. If the package appears to be lost or hasn’t arrived within the expected timeframe, contact us right away. We’ll help you investigate the issue and ensure you receive your order or a suitable resolution. Your satisfaction is our top priority!
How do I track my order?
To track your order, simply use the tracking link provided in your shipping confirmation email. You can also log into your account on our website and view your order status there. If you have any trouble or need further assistance, feel free to reach out to us!
What should I do if my product has been damaged in delivery?
If your product arrives damaged, please contact us right away! Be sure to include photos of the damage and your order number. We’ll work with you to resolve the issue and ensure you receive a replacement or refund as quickly as possible.
What do if I do if I don’t receive results
If you do you receive results within 60 days of consistent use, please refer to our money-back guarantee.
What if I put the wrong shipping address?
If you’ve accidentally entered the wrong shipping address, please contact us as soon as possible. If your order hasn’t been shipped yet, we can update the address for you. However, if it has already been shipped, we may not be able to change it. In that case, you may need to reach out to the carrier for further assistance
How do I change an existing order?
To change an existing order, please contact us as soon as possible. If your order hasn’t been processed or shipped yet, we’ll do our best to accommodate your request. Unfortunately, once an order is in transit, we may not be able to make any changes. Be sure to provide your order number for quicker assistance!